RETURN AND EXCHANGE POLICY

We hope you love your PromGirl purchase, but if you are not 100% satisfied, we have options to get you in the perfect dress.

In the event you do not love your dress, a Return Authorization must be requested and the package shipped back within 10 days of receipt of the item. Packages without a Return Authorization or outside 10 days will be denied and/or refused.   

If free returns coverage is purchased at checkout then return shipping will be covered. Otherwise, customers are charged a handling fee per return created. The handling fee is $1.95. A prepaid shipping label* is included in this fee and will be sent automatically via email once the return is created.

*Continental US and Canada only. 

All other International customers are responsible to pay any and all fees when shipping back an item (Duties, taxes, brokerage fees, etc.). International customers must email dresses@cheapdressesformal.com to request a Return Authorization.

Once we receive your returned item and it passes inspection, you will receive an email within ten business days with your store credit in the form of an e-gift card.  

If you select an exchange item when creating your return, you will receive an email once the returning item shows movement from the carrier in our system.  Exchange orders are not processed automatically when you create your return.  You must complete your exchange order through the link in the email.  You may also choose an upgraded shipping method at this time, if needed.  Exchange items are not put on hold during this process. Once you complete the exchange order, we will begin to process the new item. 

Any package that is refused or undeliverable for any reason does not constitute a valid return.  Customers are responsible for paying any and all fees related to having the package re-shipped if it is returned to us by the carrier. 

For questions, please email us at returns@promgirl.com. 

For additional details regarding our return policy and exchanges, we urge you to read the Questions & Answers section below.